"Our training and commitment to understanding our female customers' need to understand the repair process, has improved our overall closing percentages for our female and male customers. You can not be an order taker these days you have to make their experience more than what they expected. Our whole staff is committed to continuous improvement", said Adam Piper, co-owner with his sons Matt and Jason.
Visit the FCC Collision Centers micro-sites:
To become AskPatty.com Certified Female Friendlyr, FCC Collision Centers personnel completed a training program on how to best serve women. FCC Collision Centers employees will participate in year-round instruction to enhance their awareness, appreciation, and commitment to a female-friendly service experience. FCC Collision Centers will also benefit from a unique marketing support program designed to reach out and build lasting relationships with women customers.
"Women influence 85 percent of the buying decisions in North American households, effectively becoming the family's chief purchasing officer," says Jody DeVere, CEO of AskPatty.com, Inc." AskPatty trains and certifies automotive businesses on how to communicate more effectively with women and ensure they feel safe, respected and empowered, which creates tremendous customer loyalty. FCC Collision Centers commitment to women shows that management is serious about earning their business."
In conjunction with AskPatty.com, FCC Collision Centers launched a female-focused micro-site that provides the tools and resources most requested by women. The micro-site gives women the ability to schedule service appointments, access coupons and discounts, and learn more about car buying and maintenance online from the comfort of their home or office. The micro-site is easily accessed by searching on AskPatty.com, or by going directly to their site.
About FCC Collision Centers
FCC Collision Centers provide repair services for all types of collision damage. Both shops are equipped with state-of-the-art auto body repair equipment including electronic framework measuring and wheel alignments. Each shop is also equipped with modern downdraft spray booths for excellent paint results, using only premium Dupont paint. Our managers and office staff offers personalized service and all workmanship is guaranteed for as long as you own the vehicle.
Both locations are ICAR GOLD certified. This annual certification process requires that all personnel, management and technicians, complete a series of classes and testing in the field of auto body repair, paint and management. Management also requires that all personnel enroll in any workshops or classes offered by original auto manufacturers or auto paint companies. Both shops are currently in contract with Verifacts, an independent service company that analyzes, evaluates, trains and reviews ongoing work on a monthly basis. Verifacts assures that our technicians maintain the highest quality work through verification and authentification of repairs according to industry standards and original manufacturers' guidelines.
About AskPatty.com, Inc.
With international headquarters in Thousand Oaks, California, AskPatty.com, Inc. takes a two-pronged approach to revolutionizing the women's automotive retail market: For consumers, the AskPatty.com website, is a safe and reliable source for expert automotive advice and research. For auto dealers, tire dealers, collision centers, auto service and repair centers, the revolutionary AskPatty.com Certified Female Friendlyr program, designed from the ground up, trains and certifies automotive retail and service centers on how to attract, sell, retain and increase loyalty with women customers.
Women can find an Ask Patty Certified Female Friendlyr auto dealer, tire dealer, collision center, auto service and repair centers using the location search at
Go here to learn how to become Ask Patty Certified Female Friendlyr.
AskPattyr and Certified Female Friendlyr are U.S. registered trademarks owned by AskPatty.com, Inc.