"Up until now, like many automotive businesses, we thought the obvious goal was to ensure that women were treated the same as men. Through the AskPatty program, we've learned that treating women the same as men does not necessarily yield the ideal experience for women. This may not sound profound, but with an increased awareness of what elements women seek in a positive automotive servicing experience, our service centers are better prepared to meet and exceed the expectations of our female customers" stated Diane Larson, Owner, Larson's Service.
An AskPatty.com Certified Female Friendlyr Service Center creates an inviting and comfortable environment where women feel welcome. They guarantee that the experience of repairing and maintaining a vehicle will be a pleasant one. AskPatty trained and certified associates are held to a high level of customer satisfaction with women consumers.
Visit the Larson's Service Certified Female Friendlyr site at:
Along with the certification Larson's Service has enhanced its website to cater more to women, thereby reinforcing their commitment to the AskPatty.com Program. This latest design integrates seamlessly to effectively deliver online information and services to female consumers. The new website can easily be found and accessed utilizing the AskPatty.com Certified Female Friendlyr web icon on the existing Larson's Service website. Larson's Service Female Friendly site is an extension of the main site, with many of the same features simply presented in a more appealing and inviting format for the female audience.
"Women are not the same as men, and they do not base their consumer decisions in the same way as men. Business Week reports that women make over 80 percent of the buying decisions in U.S. households today. In effect, they have become nearly every family's chief purchasing officer," says Jody DeVere, President and CEO of AskPatty.com "Businesses that do not change their approach to communicate more effectively with women will get left behind and leave themselves open to being over-taken by their competitors."
The new AskPatty.com Certified Female Friendlyr virtual interactive training design and functionality are another industry first from AskPatty.com, the company, which initially developed the most comprehensive solution available to automobile dealers and service centers for engaging, selling, servicing, and retaining women customers. The AskPatty.com websites are the first designed specifically for women and provide the tools and resources most requested by women.
About Larson's Service
Founder John Larson, a top rated GM Dealer Mechanic, opened Larson's Service, Inc. in 1986. He and his wife Diane moved the business to its current location, ½ a mile from their home, in South Peabody where it has continued to grow since 1987.
Diane joined the business full-time in 1990, starting out in the office, and then working in the Bays, before settling into the job that fits her so well, as Service Advisor and Manager. John & Diane worked side by side and grew the business becoming a top-rated Massachusetts service and repair facility.
Through many years of hard work and education, John went on to become an incredible Technician, earning his ASE Master & L1 Certification. He was one of the 1st Massachusetts Emissions Registered Repair Technicians. More importantly he was a great guy who could fix anything and was loved by his fellow colleagues and clients.
Diane spent the years learning much about the Automotive Industry and has become a top-notch Shop Manager. She was one of the first to take the ASE Service Consultant Certification and has passed the ASE Parts Certification. Along with being ASE C1 Certified, she earned her Accredited Automotive Manager (AAM) designation from the Automotive Management Institute in 2009. The AAM designation has become a cornerstone in professionalizing automotive service management.
Diane is an active member of iATN (International Automotive Technicians Network), ASA (Automotive Service Association), ASP (Automotive Service Professionals) and other service groups. She was a recent Scholarship recipient from Automotive Management Institute (AMI) to attend the AVI Educational Conference January 2010, and a 2009 recipient to attend ASA Congress of Automotive Repair & Service (CARS) at Mandalay Bay, Las Vegas.
Larson's Service, Inc. is a member of North Shore Chamber of Commerce, and an active supporter of many community events and fundraisers. Larson's Service, Inc. is dedicated to customer satisfaction and maintains the highest standards of the automotive service profession. Standards that were put forth by founder John Larson back in 1986.
Visit Larson's Service at:
About AskPatty.com, Inc
The AskPatty.com, Inc. website and blog is a safe place for women to get advice on car buying, maintenance and other automotive related topics. Women can shop for vehicles and services at our network of Certified Female Friendlyr retailers across the U.S.
AskPatty.com is a member and 2009 corporate sponsor of the Women's Automotive Association International based in Detroit, MI, Board member of the UnitedSpinal.org, Member of the California SkillsUSA.org board, on the Women's Board of the Car Care Council, a SEMA member and a member of the SEMA Business Women's Networking Group.
AskPatty.com is partnered with Tire Review magazine, Parenthood.com, INSweb.com, LightSpeedVT.com, CareerBuilder.com, AutoTrader.com, NIADA, DriverTV.com, MyCarPage.com, MyAutoLoan, Aware and BlogHer.com.
AskPatty.com Certified Female Friendlyr Service Center Program:
Properly armed with the right tools and training, automotive retailers, tire dealers and service centers can increase their share of the largest and fastest growing demographic of new vehicle buyers in the US -- Women. The AskPatty.com Certified Female Friendlyr program was designed specifically for automotive retailers and service centers to attract, sell, retain and increase loyalty with women.
What Is An AskPatty.com Certified Female Friendlyr Automotive Retailer?
An AskPatty.com Certified Female Friendlyr automotive retailer creates a safe and comfortable environment where women feel welcome and make the experience of purchasing and maintaining her vehicle a pleasant one.
Go here to learn how to become AskPatty.com Certified Female Friendlyr: