Jerry Holcom, Owner of S&S Service Center, stated "Even though we already felt we were providing the best customer service to everyone that came through our door, by utilizing the AskPatty.com training, we found more ways to provide our female customers with an enjoyable auto repair experience."
Visit the S&S Service Center micro-site:
and at 8025 Troost Avenue, Kansas City, Missouri 64131
To become AskPatty.com Certified Female Friendlyr, S&S Service Center personnel completed an extensive training program on how to best serve women. S&S Service Center employees will participate in year-round instruction to enhance their awareness, appreciation, and commitment to a female-friendly service experience. S&S Service Center will also benefit from a unique marketing support program designed to reach out and build lasting relationships with women customers.
"Women influence 85 percent of the buying decisions in North American households, effectively becoming the family's chief purchasing officer," says Jody DeVere, CEO of AskPatty.com, Inc." AskPatty trains and certifies automotive businesses on how to communicate more effectively with women and ensure they feel safe, respected and empowered, which creates tremendous customer loyalty. S&S Service Center's commitment to women shows that management is serious about earning their business."
In conjunction with AskPatty.com, S&S Service Center has launched a female-focused micro-site that provides the tools and resources most requested by women. The micro-site gives women the ability to schedule service appointments, access coupons and discounts, and learn more about car buying and maintenance online from the comfort of their home or office. The micro-site is easily accessed by searching on AskPatty.com, or by going directly to their site.
S&S Service Center history:
Jerry Holcom's dad, Howard Holcom, started Holcom Auto Service in the early 1950's, at a Phillips 66 gas station. In the late 1950's, Howard opened a second shop at 8823 Troost, and as that business grew, he expanded to six bays so that he could consolidate and move the entire business to one location.
Jerry worked at Holcom Auto Service through his high school and college years. In 1972, Howard Holcom retired from the business, and sold to George Solomon and Bill Schwindt, who renamed it S&S Service Center. Jerry continued to work for S&S for several more years, after which he left to work at an auto dealership. In 1982, while Jerry was working at a Chevrolet dealership, he heard that Bill would be selling S&S. Jerry and a financial partner bought back his father's former business.
Jerry, along with former service manager, Reber Herdliska, continued to build the business by making sure the customers always came first.
In 1988 Jerry purchased a former Shakey's Pizza Parlor and added four bays. Then Jerry, Reber, and several of their friends and relatives completely gutted the existing building and transformed it into the bright, modern auto repair facility it is today.
"We don't look like your typical automotive repair shop, and we don't treat you like they do either".
S&S Service Center and the staff have won several awards and are active in the community. Most recently they received the 2009 ASA MO/Kan Best Dressed Shop, 2007 Motor Age Magazine National Top Ten Shop, and 2006 ASA Missouri / Kansas Facility of the Year.
Jerry is an active advisory board member at two local community colleges, has served on the NATEF re-certification team for two of their programs, and participated in several local "career day" events. S&S Service Center has participated in a Harvester's food drive to help feed the needy for several years.
In 1988 Jerry was honored as the Motor Magazine Technician of the Year by scoring the highest cumulative score on all eight ASE certification tests by anyone who passed their final test that year.
About AskPatty.com, Inc.
With international headquarters in Thousand Oaks, California, AskPatty.com, Inc. takes a two-pronged approach to revolutionizing the women's automotive retail market: For consumers, the AskPatty.com website, is a safe and reliable source for expert automotive advice and research. For auto dealers, tire dealers, collision centers, auto service and repair centers, the revolutionary AskPatty.com Certified Female Friendlyr program, designed from the ground up, trains and certifies automotive retail and service centers on how to attract, sell, retain and increase loyalty with women customers.
Women can find an Ask Patty Certified Female Friendlyr auto dealer, tire dealer, collision center, auto service and repair centers using the location search at AskPatty.com.
Go here to learn how to become Ask Patty Certified Female Friendlyr.
AskPattyr and Certified Female Friendlyr are U.S. registered trademarks owned by AskPatty.com, Inc.