Commonly Asked Questions

How My Receptionist Works

My Receptionist : FAQ
Q: What is My Receptionist?
A: My Receptionist provides 24-7 call answering and appointment scheduling services to more than 1,000 small businesses, including more than 150 clients in the Chippewa Valley.

Q: How does My Receptionist work?
A: My Receptionist acts as the front office for its clients: handling calls, answering questions and scheduling appointments - critical services that allow busy small business owners to stay focused on serving clients. My Receptionist responds to more than 6,000 customer calls a day for a variety of clients - from massage therapists to plumbers to attorneys.

Q: Is My Receptionist a call center?
A: My Receptionist fields incoming calls and fulfills many of the same responsibilities of an on-site receptionist, such as answering customer questions and scheduling appointments. Different from a call center, My Receptionist assumes the front office duties, so entrepreneurs can focus on client service.

Q: What type of clients does My Receptionist serve?
A: Since its founding as Eau Claire Telephone Answering Service more than 50 years ago, My Receptionist has helped more than 15,000 clients balance customer service needs. Today, that mix of clients includes massage therapists, plumbers, funeral homes, attorneys and home contractors. In many cases, My Receptionist clients are standalone entrepreneurs.

Q: Where is the staff of My Receptionist located?
A: My Receptionist has two offices; the main office is located on Main Street in Eau Claire, while a second office is located in Vero Beach, Florida, near West Palm Beach.

Q: How is My Receptionist connected to Tele-Serve?
A: My Receptionist is the parent company of Tele-Serve, which currently operates out of the Eau Claire office. My Receptionist has a second division, which operates out of an office near West Palm Beach, Florida. Together, the two offices respond to more than 6,000 customer calls a day, serving a variety of small business owners - from massage therapists to plumbers to attorneys.

Q: Why was My Receptionist selected as one of Inc. Magazine's fastest growing companies?
A: Each year, the magazine recognizes the fastest growing, privately held companies in the U.S. based on revenue growth during a three-year period. Since 2005, My Receptionist has more than doubled both its revenue and work force through client growth and expansion of its call answering and appointment scheduling - two critical services that allow small business owners to stay focused on serving clients.