PerfectServe Releases Robust BlackBerry and Android Apps for Physicians

iPhone, Android, BlackBerry apps complement web and voice tools that help clinicians communicate with colleagues and patients, manage status

PerfectServe, the leading  platform for intelligent clinical communication services, recently expanded its  suite of mobile access applications with full versions for BlackBerry® and Android™  smartphone devices.

The  smartphone apps enable physicians to easily and securely contact any colleague,  call patients without divulging personal information, easily manage on-call  schedules on the fly, change call routing to different devices based on  situation, like going into surgery, and keep track of and easily respond to all  their inbound and outbound communications.

More  than 20,000 physicians already use PerfectServe to customize their entire  communications process according to their practice workflow and individual  contact preferences. The enhanced mobile apps, in addition to PerfectServe’s  iPhone app launched last year, give doctors another convenient way — beyond voice and web  interfaces—to access the advanced communications platform.

PerfectServe  was developed to address the communication breakdowns that can occur when  nurses and clinicians need to connect with on-call physicians. PerfectServe solves  the key issues of communication breakdown, which The Joint Commission has cited  as the single greatest contributing factor to sentinel events and delays in  care in U.S. hospitals. In a recent article published in Executive  Insight,  timely communication between clinicians was noted as essential for care  coordination to improve patient safety.

Based  on proprietary integrated messaging technology that is fully HIPAA-compliant,  PerfectServe is the industry’s first clinical communication tool that  eliminates unnecessary steps, hand-offs and decision points, which not only  slow down or halt the process but also increase the likelihood of  miscommunications. It gives doctors complete access and control over their  professional communications with colleagues, hospitals and patients using any  telephone, Internet-enabled PC or wireless device.

PerfectServe  uses clinician- and hospital-provided information to integrate call schedules,  contact preferences and workflow rules to create fail-safe, error-free  algorithms that ensure each call, text, voice, email message, or page is sent  to the right physician for that particular moment in time. It also gives  physicians complete control over the inbound communications they receive and  allows them to view and change schedules, status and contact information, all  in real time.

PerfectServe’s  iPhone, Android, and BlackBerry  apps are increasingly popular with physicians who are turning to smartphones as  their preferred device to manage work flow and save time. 

“Reaching  colleagues has been much easier with PerfectServe,” said Dr. Alan Kawaguchi, an  orthopaedic surgeon at Alpine Orthopaedic Medical Group, Inc. “They respond  faster, and I have the app, so I don’t have to go looking for colleague phone  numbers.”

About  PerfectServe
Advancing  care coordination across the continuum, PerfectServe's intelligent clinical  communication platform makes it easy to connect clinicians — and push relevant  clinical information — to the right physician at the right time, in the precise  way each physician wishes to be reached. Based in Knoxville, Tenn., PerfectServe  processes more than 35 million transactions annually, connecting more than  20,000 physicians in health systems and medical practices across 154 markets in  the United States. For more information, visit PerfectServe, on Twitter or call  877-844-7728.