"Our engineers, construction workers and technicians are in the field and repairing damage caused by Saturday's severe weather as quickly as possible," says Christine Whitaker, area vice president, Time Warner Cable Eastern North Carolina. "As conditions are deemed safe, our crews are entering areas and working on restoration. We thank our customers for their patience during this process."
Many outages customers are experiencing are from the loss of power. However, Time Warner Cable has experienced some weather-related damage to its fiber systems that is currently being repaired. If a customer still does not have services once power is restored, then the outage is likely related to Time Warner Cable's infrastructure.
Time Warner Cable's robust automated phone system will tell customers when they call in if we know about an outage in their area. If the customer hears information about the outage, customers don't need to take any action. If they don't hear about the outage impacting their neighborhood, they can report it through the phone system and are given the option to talk with a customer service representative. The number to call is 1-866-4-TWCNOW. Customer services representatives from across North and South Carolina are available to take calls for the Eastern North Carolina area.