Rochester-Area Customers Receiving Time Warner Cable's New, Upgraded Onscreen Guide Wednesday

New Guide Features Sleek Design, Enhanced Search Capabilities

Time Warner Cable’s onscreen guide is getting a new look. The company announced that it will introduce an upgraded onscreen guide to over 240,000 Digital TV customers in the Rochester area on Wednesday.  Customers will automatically receive the upgrade in the early morning hours tomorrow, and can begin using the new guide immediately.

The new guide features a sleek new design and color scheme and makes it even easier for customers to find their favorite channels, search Time Warner Cable On Demand movies and shows or use Digital TV features like Start Over and Look Back. 

• The “A” button on the Time Warner Cable remote control brings up “Find Channels,” allowing customers to find their favorite programming by category on hundreds of Digital TV channels more easily.

• The “B” button brings customers to a more intuitive “Search” screen, where they can look for movies or shows on both the TV schedule and among the thousands of Time Warner Cable On Demand choices available anytime.

• Intuitive on-screen prompts for using Digital TV features like Start Over and Look Back.

“Our new guide is designed to help our Digital TV customers enjoy all the programming they receive from Time Warner Cable better,” said Scott Knaub, Area VP of Operations for Time Warner Cable of WNY.  “This upgraded guide makes it easy for customers to find the content they want, whether it’s on one of the hundreds of Digital TV channels we offer, or a movie or program available anytime via Time Warner Cable On Demand.”

To learn more about the new guide, visit twc/guide.  This upgrade is the latest step in an ongoing series of enhancements, including: the ability to search all of On Demand; filter the guide for favorite channels, HD channels or On Demand channels; vivid graphics for searching popular movie choices; multiple fast-forward speeds for DVR playback and Advanced Search for Time Warner Cable Whole House DVR customers.