Barstow, CA (November 1, 2011): Time Warner Cable has announced an upgrade for Barstow cable and Internet customers. Beginning November 30, 2011, local cable subscribers will have access to additional services including more than 100 HD channels and faster Internet speed. The company is planning special events on Wednesday and Thursday, November 16 -17 to allow customers to speak with customer service representatives to learn more about new services, new set top boxes, and to help customers understand the new Barstow options.
The upgrade allows Time Warner Cable to deliver new advanced technologies and services including faster Internet speeds; Video On Demand technology; Whole House HD-DVR; over 100 HD channels; 82 new network channels; packages available in Barstow for the first time, such as Sports Pass, Movie Pass, El Paquetazo, Mas Canales; and advanced services like Start Over® and Look Back® with the ease of a new Interactive Program Guide.
“We are pleased to make this investment in the Barstow community and know our customers will enjoy the extra features,” said Deborah Picciolo, Regional Vice President, Operations for Time Warner Cable West Region. “Our TWC team is ready to assist – on the phones, in our cable store, and on-line – to ensure our Barstow area customers have access to their favorite programming.”
In order to make these new services available, Time Warner Cable will begin providing its cable programming services in digital format only. Subscribers with existing digital cable boxes or a retail cable card device will have access to the new features starting November 30.
Customers that currently have cable plugged directly into a TV, VCR, DVD recorder or similar device will need a Digital Cable Box or Digital to Analog Converter in order for that equipment to continue to receive all channels above Broadcast Cable. Time Warner Cable is offering customers who sign up by November 30 one Digital to Analog Converter at no additional charge for one full year from date of signing. This Digital to Analog Converter will allow access to Broadcast and Basic level channels. After one year from date of signing, the rate will be $2.00 per box per month.
How to Order and Get Help
To help customers, Time Warner Cable offers three methods of support:
- Special Barstow Goes Digital Events on November 16 and 17 from 11 a.m. – 6 p.m. The event location for November 16 is the Food 4 Less parking lot located at 580 E. Virginia Way, Barstow; event location for November 17 is the Home Depot parking lot located at 1100 Line Street, Barstow. Customer service representatives will be on hand to answer questions, distribute new set top boxes and place orders.
- Call (800) 964-2783 Time Warner Cable Customer Service Representatives are available 24/7 to answer questions and explain equipment and service options.
- Online at www.twcwest.com/DTAConverter
About Time Warner Cable
Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting more than 14 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video, and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and, through its NaviSite subsidiary, enterprise-class hosting, managed application, messaging and cloud services. Time Warner Cable Media, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at www.timewarnercable.com, www.twcbc.com, www.navisite.com, and www.twcmedia.com.