John Peterson

4 Things to Watch Out for When Choosing an Order Fulfillment Company

Having a great product is one thing, and it’s certainly a crucial part of any business model. However, the awesomeness of your product will be diminished drastically if you can’t get it into the hands of your customers in a way that’s cost efficient while also ensuring their satisfaction with the process, in terms of the speed with which they receive what they paid for as well as the condition.

Outsourcing the order fulfilment process to a company that specializes in handling it is simply the best way to ensure that the process is being handled properly while your team focuses on improving your product. Like every good partnership though, making sure you’re working with the right company is crucial, so here are a few pointers to help you with the decision;

1.    Outline Your Needs

Even though the basics of order fulfilment are constant, there are usually some specific differences that you’ll want to implement, depending on your industry and your company’s specific marketing strategy. The best way to ensure that you get the most from partnering with an order fulfilment company is to comprehensively identify exactly what you want them to handle, from start to finish. That’ll make it easy for you to evaluate options based on their ability to handle everything you need efficiently.

2.    Experience in Your Industry

Here too, it’s one thing for a company to have been in existence for a long time, but it’s another thing for them to have experience in your particular industry. A company that has worked with other clients similar to you will be able to guide you through the process and help you avoid any pitfalls. Apart from that, they’d likely have their processes and infrastructure optimized to handle your particular kind of products; clothes, for example. During initial discussions, ask them if they’ve worked in your industry before and cross-check by asking them a few questions regarding their facilities and processes.

3.    Customer Service

Good customer service is crucial to having a good experience when you’re partnering with a customer fulfilment company. You’ll need to be in regular contact with them to give them directions and get updates about your products. That will only work well if the company has top-notch customer service. Otherwise, the delays and miscommunications could lead to a loss of customer confidence in your company. You can check this out by asking for references or simply by placing a few calls to see how quickly and efficiently they respond to queries before you sign up.

4.    Value, Not Cost

As a startup company looking to grow and expand as quickly as possible, cost cutting is definitely going to be a priority for you. When hiring an order fulfilment company though, it’s important to understand that comparing prices directly between companies might not be the best way to evaluable which one is more cost effective. Their efficiency and responsiveness will influence your customers perception of your business and thus determine if you’ll get repeat business or not, so be careful to understand exactly what you’ll be getting from each company and how it’ll affect your business. Simply put; focusing on the price tag alone will amount to being penny wise and pound foolish.