Coastal Federal Credit Union Establishes Digital Banking Division

Coastal Federal Credit Union has announced the creation of a new Digital Banking division to lead the organization in evolving its online and mobile banking product offering.

The credit union currently provides members with a full slate of digital services including: mobile banking, mobile check deposits, online banking, online bill payments, peer-to-peer payments, online account opening and loan applications, and electronic statements and notices. By establishing the new division, Coastal intends to create dedicated resources solely focused on taking those systems to the next level.

“We’re thinking beyond upgrades, and are focusing on next-generation innovation,” said Kris Kovacs, Coastal’s SVP of Operations.  “The digital systems we have are on par with most of the industry -and were best-in-class at the time we introduced them- but technology evolves rapidly. We want to be nimble and adaptable in our approach, so we can keep up with the growing demand for providing our members with a feature-rich, customizable and consistent digital banking experience.” 

The Digital Banking team will initially consist of a vice president, David Faleski; a manager, Lesley Vaughan; and a director, Richard Sowell, and will soon add a business analyst position.  Faleski and Vaughan most recently served the organization as part of the Business Transformation team, and were an integral part of Coastal’s conversion to a new core processor. Each was responsible for implementing new member-facing and back office systems, including those that handle online account opening and loan applications, as well as integrating existing systems like Coastal’s online and mobile banking platforms.  Sowell’s most recent role was a consumer lending business intelligence analyst, and he brings a wealth of analytics and information technology experience to the team.