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Big Data in Customer Relationship Management (CRM)

Big Data in Customer Relationship Management (CRM) is a new market research publication announced by Reportstack. Customer Relationship Management (CRM) is a model of managing relationship and interaction between company and customer. This includes using technology for organizing, automating, and synchronizing all customer-related information like sales, marketing, services, support and more. 
 
Big Data represents more than just a collection of data sets that form a large quantity of data, which is difficult to process using traditional data processing applications.  Big Data also represents a big business opportunity it is poised to do more than just improve CRM.  Big Data and related analytics systems and processes are poised to revolutionize customer-provider relationships, interactions, and even business models.
 
This report evaluates the utilization of Big Data and analytics to optimize and transform customer relationship management (CRM) systems, processes, and procedures. The report includes case-studies for CRM systems that are employing Big Data. The provides analysis of companies providing Big Data solutions for CRM systems.  The report also provides a view into the future of Big Data in CRM including challenges, opportunities, and outlook.
 
Report Benefits
Identify Big Data vendors to CRM
Understand the role of Big Data in CRM
Understand the challenges of Big Data in CRM
Identify CRM companies employing Big Data solutions
Understand CRM improvements from Big Data solutions
Gain insights into the future of CRM with Big Data and analytics
 
Companies in Report: 
Avanade
Cegedim
Ecenta
Hexware
IBM
MetaSoftTech Solutions
Microsoft
Oracle
SalesLogix
WorkDigital
Zoho
 
Target Audience:
Big Data companies
CRM systems developers
Governmental organizations
Telecommunications companies
Analytics and data reporting companies
Data storage and processing companies
Research and development organizations
Cloud infrastructure and service providers
Wireless and online CRM application developers
Retail and wholesale products and services companies

To view the table of contents and know more details please visit Big Data in Customer Relationship Management (CRM).