BPO Market in Public Sector 2019 Global Analysis and Research Report

BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the required domain. The Public sector refers to government services such as the military, police, public education, public transit, healthcare services as well as employees working for government organizations. The BPO services in Public sector support governments to perform various functions such as e-governance initiatives, taxation, asset registration, pensions, and welfare programs, including financial assistance for the unemployed, and in a cost-effective manner.

Analysts forecast the Global BPO market in the Public Sector is set to grow at a CAGR of 6.0 percent over the period 2014-2019

The Global BPO market in Public Sector can be categorized into four segments: F&A Outsourcing, CRM BPO, HR Outsourcing, and Procurement Outsourcing. This report covers information about the market share of the Global BPO market in Public sector by services and by geography.

Global BPO Market in Public Sector 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also covers the market landscape of the Global BPO market in Public sector and its growth prospects in the coming years. The report also includes the profiles of key vendors operating in this market.

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Key Regions

  • Americas
  • APAC
  • EMEA

Key Vendors

  • Accenture
  • Capgemini
  • IBM
  • Serco Global Services
  • TCS
  • Unisys
  • Wipro

Other Prominent Vendors

  • 3i Infotech
  • Aegis
  • Amadeus IT Group
  • Aon
  • ATS Group
  • CGI
  • Cognizant
  • Convergys
  • Corbus
  • EXL
  • Genpact
  • Harris
  • Hays
  • HCL Technologies
  • Hudson
  • Infosys
  • Kelly
  • Kenexa
  • Logica
  • NCO Financial Systems
  • Neeyamo
  • Northrop Grumman
  • Pinstripe and Ochre House
  • Pontoon Solutions
  • Steria
  • Sutherland
  • TDS
  • WNS
  • Xerox

Market Driver

  • Enhancement of Service Delivery Platforms

Market Challenge

  • Increase in Budgetary Pressures

Market Trend

  • Increased Shift toward Omni-channels

Key Questions Answered in this Report

  • What will the market size be in 2019 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

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