Global Contact Center Market 2014-2018 is the latest addition to Sandlerresearch.org industry research reports collection.
A contact center is the central point in an enterprise from which all customer contacts are managed. A contact center plays a prominent role within enterprise wide customer management strategies. Currently, contact centers are embracing new technologies to offer a multichannel experience. This results in a coherent customer experience and meeting customer expectations with advanced levels of interactions channels. It helps client firms to increase their operational efficiency, enhance customer experience, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run.
Analysts forecast the Global Contact Center market will grow at a CAGR of 8.81 percent over the period 2013-2018.
Covered in this Report
This report covers the present scenario and the growth prospects of the Global Contact Center market for the period 2014-2018. The Global Contact Center market is categorized by two main segments: Hosted and On-premises. The report covers the Americas, the EMEA and APAC regions; it also covers Global Contact Center market landscape and its growth prospects in the coming years.
Global Contact Center Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also includes a detailed discussion of the key vendors operating in this market and their market shares.
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Table of Contents
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
04. Market Research Methodology
06. Market Landscape
07. Five Forces Analysis
08. Market Segmentation by Technology
09. Global Contact Center market by Deployment
10. Geographical Segmentation
11. Trend of Technologies used in Contact Centres
12. Geographical Segmentation
13. Buying Criteria
14. Market Growth Drivers
15. Drivers and their Impact
16. Market Challenges
17. Impact of Drivers and Challenges
18. Market Trends
19. Trends and their Impact
20. Vendor Landscape
21. Key Vendor Analysis22. Key Vendor Analysis
23. Other Reports in this Series
List of Exhibits:
Exhibit 1: Market Research Methodology
Exhibit 2: Global Contact Centre market
Exhibit 3: Global Contact Center market 2013-2018 (US$ billion)
Exhibit 4: Global Contact Center market by technology, 2013
Exhibit 5: Global Contact Center market by deployment 2013
Exhibit 6: Global On-premise Contact center market 2014-2018 (US$ billion)
Exhibit 7: Global Hosted Contact center market 2014-2018 (US$ billion)
Exhibit 8: Global contact Center market by Geographical Segmentation 2013
Exhibit 9: Global BPO segment in manufacturing market by Geographical Segmentation 2014-2018
Exhibit 10: Business Segmentation of Avaya
View all 16 Exhibits
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