Global Knowledge Process Outsourcing Market Current Development and Future Trends

Analysts forecast the Global Knowledge Process Outsourcing (KPO) market to grow at a CAGR of 23.12 percent over the period 2013-2018 One of the key factors contributing to this market growth is the massive availability of data that needs to be analyzed and processed. The Global Knowledge Process Outsourcing market is also witnessing the transformation of the KPO industry into a consultative model. However, legal and compliance clauses set by different governments are one of the major challenges confronting this market.

Global Knowledge Process Outsourcing Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, EMEA and APAC regions; it also covers the Global Knowledge Process Outsourcing market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors dominating this space include Evalueserve, Genpact Ltd., MphasiS, RR Donnelley & Sons Co. and Wipro Ltd.

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Other vendors mentioned in the report are Aranca, CopalAmba, IP Pro Inc., marketRx Inc.( Acquired by Cognizant), RocSearch Ltd, Accenture plc, EXLService Holdings, Inc., and Infosys Ltd.

Key questions answered in this report:

  1. What will the market size and growth rate be in 2018?
  2. What are the key market trends?
  3. What is driving this market?
  4. What are the challenges to market growth?
  5. Who are the key vendors in this market space?
  6. What are the market opportunities and threats faced by key vendors?
  7. What are the strengths and weaknesses of each of these key vendors?

Table of Contents

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings

04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology

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05. Introduction

06. Market Landscape
06.1 Market Overview
06.1.1 Marketing Research and Business Intelligence
06.1.2 Financial Services Outsourcing
06.1.3 Engineering ,Design and Animation
06.1.4 Healthcare and Pharma
06.1.5 Legal Process Outsourcing
06.1.6 Publishing Outsourcing
06.2 Market Size and Forecast
06.3 Five Forces Analysis

07. Outsourcing Destinations
07.1 KPO Destinations
07.2 Evolution of KPO market in India
07.3 Business Models of Indian KPO Market
07.3.1 Business Model: Captive Centers
07.3.2 Business Model: Third-party Service Providers
07.3.3 Business Model: Virtual Captives
07.4 KPO Market in India
Market Size and Forecast

08. Market Segmentation by Applications
08.1 Global KPO Market by Applications 2013

09. Geographical Segmentation
09.1 Global KPO Market by Geographical Segmentation 2013

10. Buying Criteria

11. Market Growth Drivers

12. Drivers and their Impact

13. Market Challenges

14. Impact of Drivers and Challenges


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15. Market Trends

16. Trends and their Impact

17. Vendor Landscape
17.1 Market Share Analysis 2013
17.2 Other Prominent Vendors
17.2.1 Pure play KPO Vendors
17.2.2 Third-Party Service Providers

18. Key Vendor Analysis
18.1 Evalueserve
18.1.1 Business Overview
18.1.2 Business Segmentation
18.1.3 Key Information
18.1.4 SWOT Analysis
18.2 Genpact Ltd.
18.2.1 Business Overview
18.2.2 Business Segmentation
18.2.3 Key Information
18.2.4 SWOT Analysis
18.3 MphasiS Ltd.
18.3.1 Business Overview
18.3.2 Business Segmentation
18.3.3 Key Information
18.3.4 SWOT Analysis
18.4 RR Donnelley
18.4.1 Business Overview
18.4.2 Business Segmentation
18.4.3 Key Information
18.4.4 SWOT Analysis
18.5 Wipro Ltd.
18.5.1 Business Overview
18.5.2 Business Segmentation
18.5.3 Key Information
18.5.4 SWOT Analysis

19. Other Reports in this Series

List of Exhibits:

Exhibit 1: Market Research Methodology
Exhibit 2: Segments of Global KPO Market
Exhibit 3: Global KPO Market 2013-2018(US$ billion)
Exhibit 4: The Market Share of Global KPO Destinations
Exhibit 5: Evolution of KPO market in India
Exhibit 6: Business Models adopted by the Indian KPO Service Providers
Exhibit 7: KPO Market in India 2013-2018 (US$ billion)
Exhibit 8: Global KPO Market by Applications 2013
Exhibit 9: Demand Side Global KPO Market by Geographical Segmentation 2013
Exhibit 10: Supply Side Global KPO Market by Geographical Segmentation 2013
Exhibit 11: List of KPO Captives Vendors
Exhibit 12: List of Pure Play KPO Vendors
Exhibit 13: List of Third-party Service Providers
Exhibit 14: Business Segmentation: Evalueserve
Exhibit 15: Business Segmentation: Genpact Ltd.
Exhibit 16: Business Segmentation: Mphasis Ltd.
Exhibit 17: Business Segmentation: RR Donnelley & Sons Company
Exhibit 18: Business Segmentation: Wipro Ltd.

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