Verde Brand Communications
Satisfaction Guarantee Program covers PI Ride apparel sold at specialty retail
Louisville, Colo. (June 13, 2015)- Pearl Izumi announces its new customer satisfaction program -- the “60-Day Fit Guarantee” -- covering all Pearl cycling appare purchased at any Pearl Izumi partner specialty bike shops.
The intent of Pearl’s 60-Day Fit Guarantee is to encourage consumers’ to purchase new cycling products that enhance the riding experience.
If any bike shop customer feels dissatisfied with the fit of their new Pearl Izumi Cycling. Mountain Bike or Triathlon product, regardless of usage, that product may be exchanged or refunded within 60 days at the retailer from which it was purchased in-store. To qualify, the consumer must present the original receipt with product, and returns can be initiated only at the retailer from which the original purchase was transacted. Pearl Izumi will credit all retailers for all qualifying Fit Guarantee returns.
“Our goal with this program is to support specialty retailers within the industry,” said North America Go-To-Market Manager at Pearl Izumi, Scott Papich. “We are confident that removing the consumer’s sense of risk over an in-store purchase will encourage them to try new products, which will help bike retailers sell more soft goods. Ultimately it contributes to better equipped cyclists comfortably riding more miles more often, which is good for both the industry and the consumer.”
The Pearl 60-Day Fit Guarantee will be valid (starting July 1, 2016) for consumers who purchase Pearl Izumi RIDE products through Pearl partner brick-and-mortar specialty bike shops. Online transactions will NOT be covered under this program.
This 60-day Fit Guarantee is supplemental to Pearl Izumi’s Lifetime Warranty, which covers all product regardless of where it was purchased.
Fit Guarantee POP will be available to all retailers who pre-book with Pearl Izumi.
Retailers with questions about the program may contact the team designated to process Fit Guarantee Returns: their Shimano/Pearl Izumi Inside Team, at 800.423.2420 (press #3 for Shimano/Pearl Izumi Products.
About Pearl Izumi
For over 60 years, Pearl Izumi has been advancing the design and development of performance apparel and footwear for athletes who depend on uncompromising gear. Pearl Izumi products empower riders, runners and triathletes to perform better, with greater comfort. In 2014, Pearl Izumi rooted its new world headquarters in the Colorado Front Range where it embraces a strong influence from its Japanese heritage.