ATLANTA (May 20, 2014) – Intradiem, the leading provider of intraday automation solutions, today announces Jin Huang as the company’s new chief technology officer. In this role, Jin is responsible for the architecture, engineering and quality assurance of Intradiem’s solution.
Jin brings more than 20 years of software development leadership experience to Intradiem including his extensive knowledge of Software as a Service (SaaS), enterprise software and the e-commerce application space.
Prior to joining Intradiem, Jin served as vice president of software engineering at SmartSynch, which was recently acquired by Itron. While there, he was responsible for the company’s Smart Grid software platform. Jin also served as vice president of development at iMANY, where he led the architecture, engineering and quality assurance efforts behind all of iMANY’s ContractSphere products.
Jin has also held leadership positions at VWC, Business Objects, Nsite, Oracle and IBM.
“We are excited to welcome Jin to our executive team as chief technology officer,” said Matt McConnell, Intradiem’s CEO. “Jin’s engineering experience is an invaluable asset to us as we continue to expand our solution’s capabilities and provide even more value to our clients. We look forward to how our solution will continue to evolve under Jin’s leadership.”
Jin holds a master’s degree and PhD in engineering from Xi'an Jiao Tong University and a master’s degree in computer science from the University of North Carolina at Charlotte.
Intradiem is the leader in intraday automation solutions for multi-channel contact centers. Intradiem’s customers achieve an invincible customer experience with a real-time workforce by automating manual processes such as intraday task management, intraday staffing, reskilling, channel balancing, and real-time alerts. Intradiem empowers an immediate and consistent response to unpredictable events and changing conditions, resulting in labor savings, improved employee performance and a better overall customer experience.