Customer experience expert to share best practices of market leading contact centers
ATLANTA (June 12, 2014) – Intradiem, the leading provider of intraday automation solutions, will host a free webinar on Tuesday, June 17, 2014, at 2 p.m. EDT titled “Preventing the Accidental Customer Experience.” The webinar will share best practices on how contact centers can proactively and intentionally design and manage the customer experience.
Guest speaker Kerry Bodine, customer experience expert and co-author of “Outside In: The Power of Putting Customers at the Center of Your Business,” will join John Wolf, Intradiem’s chief marketing officer, for this live, interactive event. Bodine, a regular contributor to Harvard Business Review, The Wall Street Journal, Fast Company and Forbes, will discuss how today’s contact centers play a strategic role in building brands and customer loyalty.
“As customers become more empowered, differentiation is defined by how customer-obsessed a company is across all departments and touch points,” said Bodine. “Contact center leaders need to take a proactive approach by intentionally defining the experience they want to deliver.”
Attendees of this webinar will learn:
- Why brands need to invest in the customer experience today
- The role contact centers play in delivering an on-brand experience
- Proven methodologies to help understand the customer journey
- How to draw on the knowledge and insights of employees and customers
- Where they can automate critical processes to drive improved customer experience
“In today’s customer-centric market, companies that can deliver a consistent customer experience will ultimately gain the competitive advantage,” said Wolf. “This requires a frontline workforce that can react to changing conditions and customer demands in real time, every time.”
Registration for this free event is available here.
Intradiem is the leader in intraday automation solutions for multi-channel contact centers. Intradiem’s customers achieve an invincible customer experience with a real-time workforce by automating manual processes such as intraday task management, intraday staffing, reskilling, channel balancing, and real-time alerts. Intradiem empowers an immediate and consistent response to unpredictable events and changing conditions, resulting in labor savings, improved employee performance and a better overall customer experience.