Infinite wins the Stevie award for Front-Line Customer Service Team of the Year, in the telecom sector of the technology industry
POMPANO BEACH, FL – March 3, 2015 – Infinite Conferencing, a wholly owned subsidiary of Onstream Media Corporation, today announced that it has won the Stevie Award for Sales and Customer Service, and named a Stevie Front-Line Customer Service Team of the Year in the telecommunications sector of the technology industry.
“Support and user experience are an integral part of our product delivery – as important as our technology itself,” said Cliff Friedland, President of Infinite Conferencing. “Infinite Conferencing has a reputation for providing best-in-class support for our customers. We are deeply proud to have received a Stevie Award, the highest honor a company can achieve in customer service.”
In delivering complex virtual events such as webcasts and operator-assisted teleconferences, the company prides itself on its cross-trained specialists, their ability to respond in a timely and effective manner and the flexibility of its support team. During events, Infinite’s professionals are constantly available and are able to resolve many questions with a single call – with no wait times. The company’s data, which is highly accurate, makes this possible.
Infinite measures success by firstly, keeping wait times to join a virtual event to less than a minute. Secondly, by having no wait time at all for support calls, and thirdly, by the accuracy of the data it collects from participants. Post-event, this data provides Infinite clients with valuable contact information for attendees, for lead generation or follow-up.
“Our measurement tools, which include an assessment of hold times, the duration of each customer service call, and time to respond to tickets, help us provide swift and effective care to all of our customers,” said Michelle Barnes, Senior Vice President of Operations at Infinite Conferencing. “We also have the ability to support last-minute events and needs, thanks to our detailed account preferences and customer histories.”
The Bronze award was announced on Feb. 27 at the Stevie Awards gala banquet in Las Vegas, Nevada. The Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide.
Visit http://www.stevieawards.com/pubs/sales/awards/426_2281_25576.cfm to learn more about Infinite Conferencing’s Stevie Awards recognition.
About Infinite Conferencing:
Infinite Conferencing, a wholly-owned division of Onstream Media, provides high touch, "white glove" audio and web conferencing, webinar and webcasting services, delivering feature-rich solutions that range from on-demand conferencing to full-scale, online event management. Infinite offers additional value through its team of experienced communications experts who help tailor each solution to meet a client's specific business requirements. For more information, visit www.infiniteconferencing.com or call 888-203-7900.
About Onstream Media:
Onstream Media Corporation is a leading online service provider of corporate audio and web communications, including webcasting, webinar, conferencing and virtual event technology. Onstream Media’s innovative webcasting platform has recently been ranked #1 by TopTenREVIEWS. The company's video streaming, hosting and publishing platform - Streaming Publisher - provides customers with cost effective tools for encoding, managing, indexing, and publishing content to the Internet or virtually any mobile device. To date, almost half of the Fortune 1000 companies and 78% of the Fortune 100 CEOs and CFOs have used Onstream Media's services. Select Onstream Media customers include American Honda, Dell, GE Capital, Georgetown University, IRS, HBO Latin America, HubSpot, PR Newswire, Stanford University, Twitter and the U.S. Department of Agriculture. Onstream Media's strategic relationships include Akamai, BT Conferencing, Telefónica and Trade Show News Network. For more information, visit Onstream Media at http://www.onstreammedia.com or call 954-917-6655.
Media Relations:Patty Buchanan