Eckoh’s strategy has been to provide a range of technology solutions that facilitate as much of consumers’ engagement and journey, using their channel of choice, from initial contact through to their interaction with a contact center agent (if this is required). PSS Help’s product set and partnerships will enable Eckoh to begin to extend the reach of its solutions to the desktop of the agent and to the actual infrastructure underpinning this. This will serve to increase client value and assist with retention.
The acquisition of PSS is in line with Eckoh’s strategy to become a dominant provider of secure payments products and customer service solutions for contact centers, primarily in the US and UK markets, through organic growth, partnership and acquisition.
To read the official press release click here
The acquisition will support Eckoh’s continued expansion in the US where PSS has a significant presence, and further scale Eckoh’s business in the UK as well as other international marketplaces, notably Australia. It will also bring additional products and services, which can be cross-sold into the enlarged customer base.