New version drives business process automation across the enterprise with deep integration in a single customer facing application
PMG continues to provide a single enterprise platform by successfully extending its service catalog to manage business processes such as data center management, employee lifecycle management and product lifecycle management. Consistently enhancing and driving integration into both new applications and legacy systems, PMG is the premier customer facing application to drive enterprise efficiencies.
PMG Enterprise Service Catalog version 7.7 will be featured at the Gartner Symposium and ITxpo 2014, Oct. 6-9, in Orlando. Visit PMG in booth #1148 to hear how PMG is working with Global 2000 companies to deploy enterprise service catalog and business process automation software or contact PMG at firstname.lastname@example.org to schedule a private tour of ESC. During the symposium, PMG will present a session titled, “The Service Catalog, Enterprise-Wide: Successes of the Global 2000,” which highlights customer successes and examines how global companies are utilizing service catalogs across the enterprise.
“We continue to develop enhancements and deep integration of ESC in order to leverage its power in all areas of the organization,” said Joe LeCompte, principal of PMG. “The service catalog is no longer just for IT self-service—smart organizations now utilize its business process automation technology to drive the enterprise.”
Available Nov. 1, the latest version of ESC offers a number of features key for true enterprise acceptance. These include the following:
Search Provider Framework enables integration and data transfer from applications such as ITSM suites, SharePoint, SAP and other enterprise applications. Unlike other solutions that are typically part of an ITSM suite, the Search Provider Framework creates a single search interface across multiple knowledge bases for more robust search capabilities throughout the enterprise. Search capability now reaches past services listed in the catalog to include content management found throughout the entire business process. Users can search the catalog, any knowledge base or messenger application within the system for optimal results. Additionally, results can be displayed in any format desired for an optimal user experience.
Data Provider Framework integrates applications to share common data on forms, workflows and reports. Driving further enhancements, PMG now provides Dynamic Questions and Answers, where ESC dynamically renders actionable service forms of services defined in other systems. This continues to drive the concept of a ‘single pane of glass,’ providing for the consolidation of multiple customer facing catalogs into a single portal.
Theme Administrator sits above ESC’s powerful integration to enable customized design of the service catalog for a greatly enhanced user experience. Version 7.7 offers additional widgets to support design needs without the need for coding. This ensures that the catalog is a modern and professional tool with which end users are familiar and comfortable.
PMG ESC is consistently ranked the top IT Service Catalog on the market by leading industry analysts. To learn more about the PMG Enterprise Service Catalog, visit http://www.pmg.net/enterpriseservicecatalog.
A significant number of the Global 2000 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.