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Contact Center Outsourcing market in the APAC region to grow at a CAGR of 11.76 percent over the period 2014-2019.

Contact centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management strategies. Currently, contact centers are adopting new technologies to perform multichannel operations. This results in better customer experience and enables customer expectations to be met with advanced level of interaction. Companies are outsourcing their contact center functions to third-party service providers. It helps client firms to increase their operational efficiency, enhance the customer experience, concentrate on their core competencies, reduce time-to-market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run.
Contact Center Outsourcing market in the APAC region to grow at a CAGR of 11.76 percent over the period 2014-2019.
 
 
Covered in this Report
 
This report covers the present scenario and the growth prospects of the Contact Center Outsourcing market in the APAC region for the period 2015-2019.
 
Contact Center Outsourcing Market in APAC Region 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. It covers the landscape of the Contact Center Outsourcing market in the APAC region and its growth prospects in the future. It provides a detailed discussion of the key vendors operating in this market.
 
Key Vendors
 
HP
IBM
Sitel
Teleperformance
 
Other Prominent Vendors
 
[24]7
Alorica
CGS
Convergys
Genesys
Genpact
HGS
Infomedia Nusantara
NTT Solco
Salmat
Scicom
Sykes
Teletech
Transcosmos
VADS
VXI
West
WNS
Xerox
 
Key Market Driver
 
Growing Need for Cost Reduction
For a full, detailed list, view our report