This report “Casino Management Market [Management Systems, Analytics (Predictive, Video), Security and Surveillance (Video Surveillance, Access Control, Alarm Systems)] - Global Advancements, Worldwide Market Forecasts & Analysis (2013-2018)” defines and segments the global Casino Management Systems markets across various sub-segments and regions. In this report, MarketsandMarkets also identifies the drivers and the restrains for this market with insights on the trends, opportunities, and challenges.
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Days are gone when casinos were considered to be a place for gamblers only. Now casinos are more of an amusement park or a theme park. A modern casino offers several services to visitors’ viz. hospitality, lodging, dining, etc. Casinos today are a place for an entire family to visit and enjoy. Increased service offerings from casinos are attracting more customers and business as a result.
With such diverse services and bigger portfolio, management of casino operations is a complex process. Casinos are observed to have average 10,000 footfalls on any weekday and 50,000 on weekends. Serving this large customer base everyday is a tedious job. Moreover, there are so many other activities seen on a casino floor such as slot machines, gaming table operations, food and beverage transitions, cage activities and all remain functional simultaneously. Software solutions and information systems help casinos to operate in more user friendly environment and enhance customer satisfaction which ultimately leads to customer retention.
Apart from visitor servicing, these solutions help in managing other operations as well viz. identify VIP customers (patrons) and analyze their activities, identify frauds and cheaters or criminal records. These solutions also run relationship analysis to identify visitors connect with any staff members.
Security and surveillance is one of the most crucial factors for a casino. Security and surveillance systems ensure safe environment in the casinos for visitors, staff and operations. These systems act like eyes of casinos. They collect all the visual data which can be used as evidence later. Access control systems help to know the true identity of a visitor and Intrusion alert systems secure the casino premises.
Casinos are amongst the places which implement technology prior to any other market or industry such as military and defense. If a technology is adopted by casinos at a very nascent state successfully, the technology is considered as tested technology in other industries to be implemented for applicable advantages. Major vendors in the CMS market space include Bally Technologies, IGT, Konami, Wavestore, HCONN and TCSJOHNHUXLEY while companies such as Bluberi Gaming Technologies, Dallmeier, Tangam Systems, and Casinfo Systems have also emerged as key innovators in this space. MarketsandMarkets’ report on CMS analyzes market dynamics, and global trends, and provides forecast over the next five years.
This report is broadly segmented into sub-markets including: Management Systems, Analytics, and Security and Surveillance. Management Systems includes software solutions for casinos such as floor management, table management, slot management, player tracking, hospitality solutions, accounting solutions, employee engagement and others. Analytics further includes Predictive analytics and Video Analytics. Security and Surveillance is further segmented in video surveillance, Access Control, and Alarm Systems. The CMS market is also segmented by regions: North America (NA), Asia Pacific (APAC), Europe (EU), Middle East and Africa (MEA), and Latin America (LA). MarketsandMarkets forecasts the Casino Management Systems market to grow from $2.21 billion in 2013 to $4.53 billion in 2018.
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