Intradiem to Discuss Agent Engagement, Intraday Automation at CCNG Conference

Executives discuss strategies for incorporating contact center in success of enterprise

ATLANTA - August 4, 2014 - Intradiem, the leading provider of intraday automation solutions, announces its speaking engagement and participation at the CCNG Contact Center Executive Summit, August 4-5.

The CCNG Conference in Fort Worth, Texas, brings industry leaders together to discuss innovative technologies, programs and strategies that will help shape the future of the contact center. Intradiem CMO John Wolf will lead an interactive discussion titled “Making Your Customer Agents the Foundation of Your Success.”

“Executive leaders attending the CCNG show will learn about how companies can leverage intraday automation technology to drive agent development initiatives and improve operational efficiencies,” said Wolf. “I’m looking forward to being a part of this interactive discussion during which we will address common industry challenges and share how companies can eliminate manual intraday processes to help the enterprise improve agent performance and the customer experience while gaining an edge on their competition.”

In addition to discussing the importance of agent morale in relation to the customer experience, Wolf will demonstrate how intraday staffing improvements, finding time for agent development and streamlining processes for reinforcing agents’ newly acquired skillsdrive improvements to the enterprise.

CCNG provides a unique network of professional peers and trusted advisors who actively share their knowledge and experience on all issues that impact performance.

About Intradiem

Intradiem is the leader in intraday automation solutions for multi-channel contact centers. Intradiem’s customers achieve an invincible customer experience with a real-time workforce by automating manual processes such as intraday task management, intraday staffing, reskilling, channel balancing, and real-time alerts. Intradiem empowers an immediate and consistent response to unpredictable events and changing conditions, resulting in labor savings, improved employee performance and a better overall customer experience.