Increasing cost pressures and growing confidence in cloud-based delivery models are driving communications service providers (CSPs) to adopt the software-as-a-service (SaaS) model for service assurance (SA). Telecoms-specific software spending is rising (despite pressure to limit capex and opex) because of the continued adoption of COTS, as well as the demand for new OSS to support new network technologies. In addition, CSPs will face operational challenges when embarking on network transformation to cloud-based software-defined networking (SDN) and network function virtualisation (NFV) technologies, and business transformation from a CSP to a digital service provider (DSP).
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This report provides:
- analysis of the service assurance sub-segments, specifically in relation to SaaS
- market drivers and inhibitors
- key recommendations.
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