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SQM and CEM Market - Global Industry Analysis and Forecast during 2015-2019

SQM is a tool used for comparing expectations with the performance of the product and service. Improved service quality increases the ranking of an organization and helps sustain in the competitive market. CEM is a management tool used to get insights about the customers, which helps organizations take right decisions with respect to their business. It tries to understand multiple aspects of the customer through touch points. Effective utilization of CEM helps enterprises in improving customer satisfaction and increasing brand loyalty. Companies need to manage customer experience effectively and ensure that they attain the maximum level of customer satisfaction to sustain the competition in this challenging business environment.
Global SQM and CEM market to grow at a CAGR of 14.25 percent over the period 2014-2019.

 
Covered in this Report
 
This report covers the present scenario and the growth prospects of the Global SQM and CEM market for the period 2015-2019. To calculate the market size, the report considers revenue generated from sales of SQM and CEM tools to enterprises. It includes revenue generated from the sales of the following CEM tools:
 
Text analytics
Web analytics
Speech analytics
EFM
 
Global SQM and CEM Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers Europe, Latin America, North America, and the APAC and MEA regions; it also covers the Global SQM and CEM market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.
 
Key Regions
 
APAC
Europe
Latin America
MEA
North America
 
Key Vendors
 
Adobe Systems
HP
IBM
Oracle
 
Other Prominent Vendors
 
Amdocs
Attensity Group
CA Technologies
Chatterplug
ClickFox
Corsential
Egain Communications
Empathica
iPerceptions
Medallia
Microsoft
Riverstar Software
Webtrends
 
Market Driver
 
Growing Demand for Mobile Analytics
For a full, detailed list, view our report
 
Market Challenge
 
Difficulty in Handling Social Media
For a full, detailed list, view our report
 
Market Trend
 
Demand for Cross-channel Analytics
For a full, detailed list, view our report