Global Contact Center Market 2014-2018 is a new market research publication announced by Reportstack. A contact center is the central point in an enterprise from which all customer contacts are managed. A contact center plays a prominent role within enterprise wide customer management strategies. Currently, contact centers are embracing new technologies to offer a multichannel experience. This results in a coherent customer experience and meeting customer expectations with advanced levels of interactions channels. It helps client firms to increase their operational efficiency, enhance customer experience, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run.
The analysts forecast that the Global Contact Center market will grow at a CAGR of 8.81 percent over the period 2013-2018. This report covers the present scenario and the growth prospects of the Global Contact Center market for the period 2014-2018. The Global Contact Center market is categorized by two main segments: Hosted and On-premises. The report covers the Americas, the EMEA and APAC regions; it also covers Global Contact Center market landscape and its growth prospects in the coming years.
The report Global Contact Center Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also includes a detailed discussion of the key vendors operating in this market and their market shares.
• Cisco Systems
• Huawei Technologies
Other Prominent Vendors
• Interactive Intelligence
• Noble Systems
• Siemens Enterprise Communications
• Vertical Networks
Avaya ,Alcatel-Lucent ,Cisco Systems ,Huawei Technologies ,Aastra ,Altitude,Aspect,Fujitsu ,Genesys,HP ,Interactive Intelligence,NEC ,Noble Systems,Oracle ,ShoreTel,Siemens Enterprise Communications,Toshiba ,Vertical Networks
To access full report with TOC, please visit Global Contact Center Market 2014-2018.