ATLANTA (April 23, 2014) – Intradiem, the leading provider of intraday management solutions, will join senior executives from around the world this spring to share innovations and research around improving the customer experience.
As customer expectations have increased and technology advancements have changed the way consumers access information, the customer experience has become a competitive differentiator for some and table stakes for many others. Companies must deliver an exceptional customer experience every time, consistently across all channels – a responsibility that often falls on frontline agents in the contact center.
Intradiem is focused on improving the customer experience for its clients’ customers and will be networking with some of the best in the business this spring to share ideas and innovations.
Next week, Intradiem will be part of the Next Generation Customer Experience Summit in Newport Beach, Calif., April 28-30. Executives will join 75 other senior decision makers and business leaders from industry-leading companies across North America to network and share market research and innovative ideas around improving the customer experience.
May 13-14, Intradiem will attend the fourth annual Customer Experience Professionals Association (CXPA) Insight Exchange in Atlanta for world-class learning and networking with customer experience leaders from around the U.S. to discuss their innovative approaches to customer service.
has also been invited to join the elite IQPC Executive Customer Contact
Exchange in Manchester, U.K., May 19-20. Here, some of the world’s
leading minds in customer service will meet to discuss best practices and how
to implement the latest tools and techniques required for delivering a
consistently outstanding customer experience.
Intradiem is the leader in intraday management solutions for multi-channel contact centers. Intradiem’s customers achieve an invincible customer experience with a real-time workforce by automating manual processes such as intraday task management, intraday staffing, reskilling, channel balancing, and real-time alerts. Intradiem empowers an immediate and consistent response to unpredictable events and changing conditions, resulting in labor savings, improved employee performance and a better overall customer experience.