Leading intraday automation company names customer experience pioneer and corporate veteran to its board of directors
ATLANTA (June 24, 2014) – Intradiem, the leading provider of intraday automation solutions, announced today that it has added customer experience pioneer Larry Freed and corporate veteran Timothy Mann, Jr. to its board of directors.
The company is continuing to expand upon its leadership capability, which began with the additions of its chief financial officer, chief technology officer and senior vice president of worldwide sales over the last two years.
“As Intradiem expands to resolve the missing element in delivering great customer experiences - adjusting resources in real time to meet customer demands - critical additions like Larry and Tim strengthen our ability to execute on filling this gap in the market,” said Matt McConnell, Intradiem CEO.
Larry Freed is a pioneer in customer experience analytics, having founded B2B technology firm ForeSee, the world leader in the field, as well as authoring two books on the topic, Managing Forward (2011) and the national bestseller Innovating Analytics (2013).
“I’m proud to welcome Larry to the board as he is a true leader in customer experience,” said McConnell. “There’s no greater differentiator in business today, and he has a pulse on how to turn insight into action.”
Timothy Mann, Jr. is executive vice president, general counsel and corporate secretary at Axiall Corporation. His previous experience includes founder and CEO of Acsys, Inc., an accounting, finance and IT staffing and consulting firm; general partner in Armada Venture Group, an early stage venture capital firm; and partner at international law firm Jones Day. He has appeared on CNN and Bloomberg News and been featured in publications such as The Wall Street Journal.
“Tim brings a wealth of hands-on business leadership to our team,” said McConnell. “His expertise in high growth companies will be an important asset as we continue to grow.”
Intradiem is the leader in intraday automation solutions for multi-channel contact centers. Intradiem’s customers achieve an invincible customer experience with a real-time workforce by automating manual processes such as intraday task management, intraday staffing, reskilling, channel balancing, and real-time alerts. Intradiem empowers an immediate and consistent response to unpredictable events and changing conditions, resulting in labor savings, improved employee performance and a better overall customer experience.