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IT Service Management Market (ITSM) Report and 2018 Analysis

Global ITSM Market 2014-2018 is the latest addition to Sandlerresearch.org industry research reports collection.

IT Service Management (ITSM) is a process that intends to align the delivery of quality IT services according to the needs of the company by adopting and implementing tools and solutions provided by a service provider through people, process, and technology. ITSM focuses on the delivery of end-to-end services using the best practice models, rather than managing each IT component separately. The ITSM market has undergone a transformation in recent years. IT management solutions have become increasingly sophisticated in their approach. Customer expectations have also grown more complex and can no longer be fulfilled by the traditional IT management practices. Resolving issues is no longer sufficient today and IT management tools must ensure that they can provide improved customer experience at a reduced cost.

Analysts forecast the Global ITSM market to grow at a CAGR of 6.80 percent over the period 2013-2018.

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The report recognizes the following companies as the key players in the Global IT Service Management (ITSM) Market: BMC Software Inc., CA Technologies Inc., Hewlett-Packard Co. (HP), International Business Machines Corp. (IBM) and Microsoft Corp.

Other Prominent Vendors in the market are: Absolute Software, Axios Systems, Cherwell Software LLC, Citrix Systems Inc., Compuware Corp., EasyVista, EMC Infra, Epicor Software, FrontRange Solutions, Fujitsu Ltd., helpLine GmbH, Hitachi Ltd., Hornbill, LANDesk Software, ManageEngine, Microsoft Corp., NetScoutSystems Inc., Oracle Corp., SAManage, Serena Software, ServiceNow Inc., Sunrise Software, SunView Software Ltd., Symantec Corp., SysAid Technologies Ltd., TOPdesk, Vivantio, Vmware Inc. and Zendesk.

One key trend in the market is the increased popularity of ITSM among small and medium enterprises. SMEs have smaller budgets and often opt for public cloud services to meet their business requirements. The pay-per-use model makes the solution feasible for SMEs as they pay only for their usage.

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Covered in this Report

The Global ITSM market can be segmented into eight categories on the basis of its application: Configuration Management, IT Service Desk, IT Asset Management, Application Performance Management, Availability and Performance Management, Network Management, Job Scheduling, and Database Management System. The report also discusses in detail the market growth prospects for each of these segments and also segments the market based on its end-users. It gives a detailed analysis of the market landscape and its growth prospects in the coming years.

Global IT Service Management (ITSM) Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers in detail the key leading vendors in the market and a quick understanding of other prominent vendors operating in this market. It also gives an understanding of the market segmentation based on geography.

According to the report, one of the major drivers is the demand to automate routine processes in enterprises. Automating routine processes establishes clear baselines to measure the company's performance and evaluate whether customer requirements and business goals are met. It helps to standardize processes and hence cuts costs and saves time, thus driving the need to implement ITSM in enterprises.

Further, the report states that lack of transparency of service-level agreements. SLAs are important to customers as well as IT management solution service providers. Customers are often clueless about the services to choose as part of an SLA. Also, ITSM providers are often not consistent with the promises made as a part of an SLA.

Table of Contents
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
04. Market Research Methodology
05. Introduction
06. Market Landscape
07. Market Segmentation by Application
08. Market Segmentation by End-users
09. Geographical Segmentation
10. Key Leading Countries
10.1 USA
10.2 Germany
10.3 Japan
11. Buying Criteria
12. Market Growth Drivers
13. Drivers and their Impact
14. Market Challenges
15. Impact of Drivers and Challenges
16. Market Trends
17. Trends and their Impact
18. Vendor Landscape
19. Key Vendor Analysis
20. Other Reports in this Series

List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: Global ITSM Market Overview
Exhibit 3: Global ITSM Market, 2013-2018 (US$ billion)
Exhibit 4: Global ITSM Market Segmentation by Application, 2013
Exhibit 5: Global ITSM Market Segmentation by Application, 2013 and 2018
Exhibit 6: Global Configuration Management Market 2013-2018 (US$ billion)
Exhibit 7: Global Availability and Performance Management Market 2013-2018 (US$ billion)
Exhibit 8: Global Network Management Market 2013-2018 (US$ billion)
Exhibit 9: Global Application Performance Management Market 2013-2018 (US$ billion)
Exhibit 10: Global DBMS Market 2013-2018 (US$ billion)
View all 30 Exhibits

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