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CPH Customer Call Center Recognized for Excellence

Saint Louis, MO—Concordia Publishing House’s Call Center again is a 2014 Center of Excellence Award recipient.

This marks the fifth year the company’s customer service department has achieved this designation from Benchmark Portal. Benchmark Portal is a leader in call center benchmarking, training and consulting, with an international reach.

“This reaffirms the fact that the CPH Call Center ranks among the top 10 percent in call centers in the nation,” said Jeff Johnson, CPH customer service manager. “It’s our staff who really won this award. They’re the ones who make us what we are.”

Johnson has been with CPH for six years. He said during that time he has been impressed by the caliber and competence of the company’s employees. Part of what makes CPH worthy of this mark of distinction is its commitment to innovation, he noted.

“Our technology and our upgrades have established us as cutting edge in the area of customer service,” he said, adding the efforts of innovation technologies were instrumental in the attainment of the award.

CPH will receive a certificate, a plaque and a banner in acknowledgement of the honor. For more information, contact Beth Behrhorst, CPH public relations, at 314-268-1294 or beth.behrhorst@cph.org.

About Concordia Publishing House

Concordia Publishing House (CPH) is the publishing arm of The Lutheran Church—Missouri Synod. For nearly 145 years, CPH has been providing individuals, churches, and schools with products that are faithful to the Scriptures and the Lutheran Confessions. From books and Bibles to church supplies, curriculum, and software, CPH offers more than 8,000 products to support the proclamation of the Gospel worldwide. Visit CPH online at cph.org.