According to the new market research “North America Speech Analytics Market by Vertical (BFSI, Telecommunication, Tourism, Logistics, Retail & Wholesale, Government), by Application (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management, Customer Experience Management) - Analysis and Forecast to 2019” this market is estimated to grow from $233.16 million in 2014 to $614.13 million in 2019, at a Compound Annual Growth Rate (CAGR) of 21.4% from 2014 to 2019.
The North America speech analytics market report defines and segments the speech analytics market in the North America with analysis and forecast of revenue.
Browse through the TOC of North America Speech Analytics Market for an analysis of industry trends and segments, with the help of various tables and figures.
The North American speech analytics market is dominated by NICE Systems Ltd., Verint Systems Inc., CallMiner, Nexidia Inc., and HP Autonomy and these market players are expected to lead the market in the coming years as well. NICE Systems has the highest market share in the North American speech analytics market and owns a wide product portfolio including a range of video management and analytics, audio recording, situation management, and intelligence solutions. The company operates through three business segments which include customer interaction management, financial crimes and compliance, and security. It is one of the leaders in the North American speech analytics market owing to new innovations and expansions in the software and solutions group.
Besides, Verint Systems is also a key player in the North American speech analytics market. Over the past few years, the company has been focusing on the expansions as its key business strategy to increase its share. The company has a wide product portfolio including RELIANT, VANTAGE, CYBERVISION, and educational services.The leading players are adopting strategies, such as new product launches, product approvals, partnerships, agreements, collaborations, joint ventures, acquisitions, and expansions to access new technologies, expand their product portfolios, enter the new markets, and to increase their market share. In addition to the top market players, companies such as, TIBCO Software Inc., HP, and others are also primarily focusing on launching new speech analytics systems, product approvals and strategic agreements, partnerships, and collaborations to widen their customer base.
There are major strategic developments taking place in the field of cloud computing, big data analytics, customer relationship management (CRM), real-time analytics, and social analytics. The dominant market players such as, IBM, Oracle, and Microsoft have introduced several technologically advanced systems, and entered into strategic agreements and partnerships to keep pace with the latest market trends.
Europe Speech Analytics MarketThe Europe Speech Analytics Market is expected to grow from $120.6 million in 2014 to $347.2 million in 2019 at an estimated of CAGR of 23.5%, for the given period. The drivers of Europe Speech Analytics market include raising demand for market intelligence and utility of speech analytics solutions in various industry verticals.
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