Information and Communications Technology (ICT) Services Market for Small and Medium-sized Enterprises (SMEs) to 2020 includes “The ICT services for SMEs: worldwide trends and forecasts 2015–2020” to its research database. SME adoption of cloud services is uneven worldwide – take-up in Asia and Europe is lagging behind that in the USA.

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Information and communications technology (ICT) services market revenue for small- and medium-sized enterprises (SMEs) will increase from USD166 billion in 2014 to USD193 billion in 2020. SMEs are a significant opportunity for operators, because there are many of them – more than 350 million SMEs worldwide employ 1.9 billion people in 2014. Communications service providers (CSPs) are moving to take full control of cloud SME strategy, adding value with cloud enablement, provisioning and analytics.

This report provides:

  • average revenue per user (ARPU), revenue and connections for:
    • 18 ICT services, in four categories (mobile voice and data, fixed voice, fixed broadband and video, cloud services)
    • micro, small and medium-sized enterprises
    • eight geographical regions
    • eight countries
  • revenue per SME
  • analysis of the SME market in the eight countries, and worldwide.

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Data coverage

Mobile voice and data

  • Voice
  • Messaging
  • Handset data
  • Broadband
  • M2M

Fixed voice

  • Narrowband
  • Voice over broadband (VoBB)

Fixed broadband

  • xDSL
  • FTTP
  • Cable modem
  • Ethernet
  • Leased line

Cloud services

  • Mobile device management
  • Unified communications
  • Remote desktop
  • Cloud IaaS
  • Cloud SaaS

Video services

  • Pay TV

Sample for this report @

Geographical coverage

Data is provided for the worldwide market and the following eight regions and eight countries.


  • Central and Eastern Europe (CEE)
  • Developed Asia–Pacific (DVAP)
  • Emerging Asia–Pacific (EMAP)
  • Latin America (LATAM)
  • Middle East and North Africa (MENA)
  • North America (NA)
  • Sub-Saharan Africa (SSA)
  • Western Europe (WE)


  • France
  • Germany
  • Indonesia
  • Malaysia
  • Spain
  • Turkey
  • UK
  • USA

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