Outreach provides Seamless Mobile Experience

London, UK – 10 March, 2014 – Toplevel has added seamless web support for mobile computing devices with the addition of the Responsive Design feature to the Outreach case management engine. Outreach now automatically adapts the web interface to suit mobile or desktop users, displaying tailored web pages, fields and functions to suit the platform being used to access the portal. The Responsive Design feature is further complemented by Design Studio, a feature that allows non-technical staff to customise and make changes to the Outreach system, and the open approach has also seen support extended for third party integration with the addition of SQL Server Reporting.

A consistent user interface is vital to the increase in take-up of digital services - or inclusivity - as advocated by central and local government. Recent statistics released by GOV.UK reveal that mobiles and tablets account for almost 40 per cent of all website traffic. The Outreach case management engine is now ideally placed to capitalise upon this trend, automatically configuring the online display to the type of device being used, and enhancing the user experience through a customisable display.

Additional features of Outreach version 12 include:

  • Design Studio: Outreach can be easily developed and customised, allowing staff without prior programming experience to make changes at any stage, even after go-live. Process Modeller includes trackable field types for live processes, enabling organisations to offer customer’s easy self-service tracking of status of their cases via the Outreach portal and one-click export of processes and roles; Integration Designer standardises integration with third party systems; eForm Designer features section navigation and field search features plus the ability to publish over multiple servers; Theme Designer now enables additional styling options without needing to understand HTML/CSS, from the log-on page, to styled email support, and icons/buttons
  • SQL Server Reporting: Single sign-on integration with Microsoft SQL Server Reporting Services (SSRS) ensures SQL reports can now be accessed directly from a customisable tab from within a user’s workbench. SSRS also facilitates comprehensive reporting for Cloud-based clients
  • Certified security: addition of Identity Manager, an email auditing log, a secure mode for testing email configuration, more granular restricted external access, and user profile auditing. Outreach is regularly subjected to security and penetration testing conducted by GCHQ-certified CLAS consultants
  • Improved performance: addition of a Single sign-on (SSO) configuration wizard and support for up to 1200 users, enabling high volume solutions to be deployed without the need for load balancing

Outreach Responsive Design has been developed in concert with government departments, including the Home Office. Emma Charles, Digital Communications Team Leader, Home Office Digital Team said: “The Toplevel service is central to the success of our digital services transformation project. It's a great product that offers excellent value for money and the Toplevel team have worked alongside us to meet and exceed the criteria and standards that emerged from the Government Digital Service in the course of the project.”

Members of the public and case management staff alike will benefit from improvements to the user interface. For example, staff will benefit from faster screens, while self-service customers will now have a single point of access to all bookings in Workbench, reducing the need for additional support. 

“Outreach delivers a seamless experience to any user over any device.  From a member of the public filling in a simple eForm using an iPhone, to a member of staff using a sophisticated case management solution away from the office with an Android tablet, Outreach automatically provides a consistent interface. It’s ease of use, configurability, security and ability to integrate with third party systems, ensure it can deliver on the promise of inclusivity now and into the future.”

Jane Roberts,
Toplevel's Strategy Director

About Toplevel

Toplevel specialise in secure digital service solutions for UK government. We are experts in creating secure case management systems with end-to-end staff processes, coupled with 24x7 online portals  for customers, suppliers and partner organisations. Outreach, our flagship solution, is an integrated customisable case management and process automation software solution offering easy-to-use structured data collection, business rules, guidance, approvals, e-signatures, case creation, workflow/BPM, resource booking, multi-channel communications and document publishing.

We have delivered projects on behalf of national government agencies across the UK including the Ministry of Justice (Legal Aid Agency), Arts Council England, Heritage Lottery Fund, Commonwealth Scholarship Commission and Environment Agency. As a G-Cloud Framework supplier, we also promote and support collaborative working practices in e-recruitment, grant applications, online bookings, CRM, statutory/claims/activity reports, multiple agency and staff reach. Toplevel offer the highest levels of certification and compliance including ITIL V3 accreditation and ISO 27001 certification. To find out more, please go to:, search LinkedIn /company/toplevel or follow us on Twitter at ToplevelGov.