The report “Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 – 2019)”, provides a comprehensive market and forecast analysis of the overall market and segmented verticals by application and region.
With the increasing churn of customers and the pressure faced by enterprises to sustain growth in this competitive and volatile market, enterprise spending on Customer Experience Management (CEM) solutions has increased significantly.
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Browse 134 market tables and 15 figures spread through 256 pages and in-depth TOC on "Customer Experience Management Market".
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MarketsandMarkets has segmented the CEM market verticals by their application. The CEM market is segmented by type, touch point, organization size, region, and vertical. The CEM market by type is segmented into enterprise feedback management, web analytics, speech analytics, and text analytics. Customer experience management by touch point is segmented into company website, branch/store, web, call center, and social media. Customer experience management is segmented by organization size into small and medium enterprises and enterprises. Customer experience management is segmented by vertical into communication service provider, public sector, energy, and utilities, banking and financial services, healthcare, automotive and transportation, consumer goods and retail, media and entertainment, travel and hospitality, and manufacturing. Customer experience management is segmented by region into North America, Latin America, Europe, Asia–Pacific, and Middle East and Africa.
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This report covers all the major sub-segments of the CEM market and provides quantitative (market size and market growth) and qualitative (trends, analysis, and insights) analysis for those segments. This comprehensive coverage of the CEM market provides important inputs such as drivers, restraints, and opportunities in this market, profiles the major players in this market, maps the competitive landscape, and provides the overall perspective on the system integration market in the various verticals and regions.
MarketsandMarkets forecasts the Customer Experience Management Market to grow from $3.77 billion in 2014 to $8.39 billion in 2019. This represents a Compound Annual Growth Rate (CAGR) of 17.3% from 2014 to 2019.
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