UK Central Government Market Research Report adds “Analysing the Tax Gap: Deep-dive Profile for HM Revenue and Customs report to its research database.

HMRC is no stranger to challenges, though the ones it currently faces are particularly steep. It has to close the tax gap by £7bn a year; reduce the amount spent on benefits and credits by £8.3bn; and it has to do this while introducing an overhaul to the way in which PAYE information is reported, reducing the overall headcount of the organization by 10,000 and reducing the cost of undertaking these services by £955m by the end of 2015-16.

Key Features and Benefits: Kable covers the use of ICT in the public sector across England, Scotland, Wales and Northern Ireland.

Key Market Issues

  • Gain insight into the UK central government market, specifically HMRC.
  • Gain insight into the internal and external challenges facing HMRC.
  • Gain insight into HMRC's ICT infrastructure and it's key suppliers and contracts.

Inquire for a discount on this report @

Key Highlights

  • Whichever number you use to measure scale in Whitehall, HM Revenue and Customs tends to score on the large side of things. In 2011-12, it collected £457bn on behalf of the government through taxation, it paid out £42.7bn in benefits and credits, it employed over 68,000 public sector workers, and cost over £3.3bn to run.
  • HMRC now faces some significant challenges. It has to close the tax gap by £7bn a year by 2014-15 and reduce the amount of spend on benefits and credits by £8.3bn; and it has to do this while reducing the overall headcount of the organisation by 10,000 and reducing the cost of undertaking these services by £955m by the end of 2015-16. Against these challenges, it is trying to introduce a programme of significant change and importance to other key policy initiatives.


  • To ensure these challenges are met HMRC continues to rely heavily on ICT. Though even this area is not immune from the drive to save money, nor is it able to ignore some of the wider trends shaping procurement across Whitehall.
  • For suppliers who might historically have shied away from HMRC, given its prevalence to channel its ICT demands through Aspire, things are changing as HMRC increasingly looks outside of its current contracts. These suppliers could now find HMRC a fertile ground.

Request a sample of this report @

Table Of Contents

1 Executive summary
1.1 Opportunities for ICT suppliers

2 HM Revenue and Customs
2.1 Organisational overview
2.2 Delivery organizations
2.2.1 Valuation Office Agency
2.2.2 Government Banking Service

3 External challenges

4 Internal challenges
4.1 Real Time Information
4.2 Fixing PAYE, again...
4.3 Tax debt management
4.4 Personal tax credits
4.5 Fraud, error and working with DWP
4.6 Digitising excise movement and control systems
4.7 HMRC change programme
4.8 Joint Working
4.9 PaceSetter

5 Departmental staffing levels

6 Funding, expenditure trends and investment drivers

7 Departmental ICT
7.1 ICT strategy
7.2 Digital strategy
7.3 Key suppliers and contracts
7.4 Expenditure on ICT
7.4.1 Hardware
7.4.2 Software
7.4.3 Services
7.4.4 Communications
7.4.5 ICT staff

List Of Figures

Figure 1: Staff (full-time equivalent) across HMRC and the VOA
Figure 2: Combined HMRC and VOA expenditure, 2012
Figure 3: HMRC's 13 machine strategy
Figure 4: HMRC transactional services 2010
Figure 5: HMRC spend on ICT, 2011

Complete report available @

About Us: is an online market research reports library of 350,000+ in-depth studies of over 5000 micro markets. Call +1 888 391 5441 with your research requirements or email the details on and we would be happy to help you find the business intelligence that you need. Not limited to the Advanced Materials ( industry, offers research studies on agriculture, medical devices, healthcare, environment, banking and financial services, biotechnology, energy and power, water and much more.