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Cody Country Chamber of Commerce - Hiring Visitor Services Manager - Cody

(Cody, Wyo.) - Did you know the Cody Country Chamber of Commerce started as a sports-man's club, called "The Cody Club" back in the day? That's right. The Cody Club was founded in 1900 by George T. Beck and he was joined by practically every man in the county. Today, the club has evolved into a thriving establishment with the mission to "represent the interests of its members and the entire business community, extending exceptional western hospitality and promoting an unparalleled visitor experience." In large part, the Visitor Center has become the "front porch" of the community. The Cody Country Chamber of Commerce is looking for a *Visitor Center Manager* to oversee the essential duties and facilities of the Visitor Center. [image: DSC_5129 (1).JPG] The Visitor Center Manager is a full-time, year-round position that is responsible for creating an exemplary customer experience for visitors and potential visitors to the Cody area; focus on overall satisfaction and need fulfillment. Duties include but are not limited to overseeing the daily operations of the Visitor Center, Visitor Services, and the coordination of Visitor Events. The Visitor Services Manager is also responsible for the hiring, training and managing of the seasonal staff of the Cody Country Chamber of Commerce Visitor Center. This position also requires attention to detail to ensure that every visitor inquiry is handled to 100% satisfaction. The Visitor Center Manager is supervised by the Executive Director of the Chamber and is otherwise employed under the guidelines set forth in the Cody Country Chamber of Commerce Employee Handbook. This job description is not intended to be an exhaustive list of responsibilities and duties. The Visitor Center Manager may be required to perform other functions as directed by the Executive Director of the Cody Country Chamber of Commerce. *Position: Visitor Center Manager* *Areas of Responsibility:* *Visitor Center* - Directly hire, train, coach, and supervise summer seasonal staff and volunteers including training and shift scheduling to ensure exemplary customer service is provided to each visitor. - Areas of Oversight - Ensure response to all visitor information inquiries - Ensure that all mail inquiry reports are distributed twice monthly to Chamber subscribers - Ensure the coordination of convention packets preparations and keep records of each request - Ensure the Cody Country Chamber of Commerce is represented at convention planning events as appropriate. *Coordination of Visitor Events-Including but not limited to:* - Coordination Assistance for the Spring Into Yellowstone Festival - duties may include - Primary Contact and Coordinator for Color Dash/Color 5K - Coordination Assistance and Visitor Center Presence for the Wild West Extravaganza - Assist With the Buffalo Bill Art Show and Sale [image: Screen Shot 2016-01-21 at 1.45.00 PM.png] *The finish line at the 2015 Color Dash/Color 5K. H/t Tia Mitchell.* *Experience and Skills* *Required:* - Demonstrable strong knowledge of Cody Country’s businesses/attractions/activities and knowledge of Yellowstone National Park and the Big Horn Basin - Proven experience handling financial transactions - Demonstrable experience providing strong customer service and communication skills - Ability to hire, train and manage summer seasonal staff - Ability to resolve conflicts - Comfortable with Microsoft Office, websites, and social media tools such as Facebook and Twitter - Ability to work with Executive Director on developing new marketing opportunities for members - Must be able to physically stand for long periods of time, negotiate stairs and lift and carry boxes up to 50 lbs. Preferred: - AA/BA/BS in business, marketing, public relations or communications - Previous sales and/or marketing experience - Previous Chamber of Commerce experience - Employment at the Cody Country Chamber of Commerce is at will for both the employer and employee. *TO APPLY: Send cover letter and resume to:* Tina Hoebelheinrich, Cody Country Chamber of Commerce 836 Sheridan Ave., Cody, WY 82414 or email to exec@codychamber.org *Position will remain open until filled.* *The Cody Country Chamber of Commerce is an Equal Opportunity Employer.* #reboot #news #sponsored #codycountrychamber #jobs