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Ultimate Customer Service Quote Leads to Wondrous Customer Service


The entrepreneurial adventure is NEVER devoid of challenges, many of which as statistics show, cause most business startups to fail. What will ensure success for virtually ANYONE who starts a business will be their ability to PERSEVERE in the face of marketplace rejection, and daunting obstacles they will encounter.


This article spells out philosophies you can adopt if you wish to achieve long term, customer service philosophy quotes and sustainable entrepreneurial success.


1. Cut-Off ALL Sources Of Retreat: In his classic book, Think and Grow Rich, Napoleon Hill uses the analogy of a General who had his soldiers burn all their boats upon arrival on the shore to face a much larger and formidable army, so they all knew they had to win the battle or die trying. This kindled a determination in the men to put forth their best efforts - and against all odds, they won.


Hill stated that to in order to succeed in any endeavour one must be prepared to burn one's bridges. If you really want to achieve your ultimate entrepreneurial goal, you need to ensure your circumstances are such that no matter how hopeless the situation becomes, you leave yourself no "escape" route leading back to the comfort of your previous life. This is one sure way of keeping yourself fired up UNTIL you achieve the inevitable reward of success.


2. Be Convinced Enough To Risk Financial Ruin: The ability to be honest with yourself is an important requirement here. Before you launch out, ask yourself WHY you want to become an entrepreneur. You need a reason that is compelling enough, a need that is felt deeply enough, to keep you going, refusing to stop or accept failure/defeat UNTIL you achieve your intended objective. Without this, you may find it difficult continuing the journey during the inevitable periods of pain, and adversity that most entrepreneurs have to endure before arriving.


Robert L. Shook in discussing lessons from the lives of great entrepreneurs, pointed out that a startup needs to be strongly convinced about his/her business concept. Your conviction he said, would be so great that even when loved ones tell you it cannot be done, you would be prepared to invest all you own - and risk losing it all - to implement the idea. Most importantly, you would never give up regardless of how many times you failed.


3. Remember That Your Struggles Develop Your Strengths: Napoleon Hill explained that even though many of us see people who tirelessly persist in their pursuit of cherished goals till they succeed, few ever notice the role played behind the scenes by certain "irresistible" forces which ultimately come to the aid of such individuals.


It should also be noted that people who have to struggle long and hard to achieve success, always tend to use the lessons they learn from failures to subsequently build on their successes, resulting in even greater achievements, sustained over long periods. Arnold Schwarzenegger's words are relevant to the foregoing:


"Strength does not come from winning. Your struggles develop your strengths. When you go through hardships and decide not to surrender, that is strength." - Arnold Schwarzenegger


4. Master The Art Of Intelligent Mistake Making(TM): If you are scared of making mistakes or failing, then forget about becoming an entrepreneur. Entrepreneurs are people who HATE failing. But they DO NOT fear failure. The former implies they dislike having the experience of NOT succeeding at something, and because of that they WILL go after it again and again, UNTIL they succeed. On the other hand, the latter statement(i.e. they DO NOT fear failure) implies that ALL the failures they experience prior to the eventual success would not discourage them, because they have healthy levels of self-esteem. To them, failure is only Temporary Defeat, which can always be overturned to achieve success.


So, you must strive constantly to extract the equivalent benefit from every adversity. Get into the habit of working hard to extract a useful lesson or benefit from every setback, disappointment or other negative experiences you have in the pursuit of your goals. Focus on analysing every experience of failure for the "equivalent benefit" hidden in it, and then USE it in your next plan, to increase your chances of success. As I put it in my ten ways manual on Self-Development, "Don't rationalise your negative experiences or failure, analyse them!".


"I always tried to turn every disaster into an opportunity" - John D. Rockefeller


Success tends not to go to the person who is error-free, because he also tends to be risk averse. Rather, it goes to the person who recognises that life is pretty much a percentage business. It isn't making mistakes that's critical; it's correcting them and getting on with the principal tasks." - Donald Rumsfeld, US Public Official and Business Executive.


5. Think So BIG, That Others Question Your Sanity(TM): Many times, people who know us - friends, relatives, and spouses - and who feel they know all there is to know about us have the greatest difficulty believing we can do anything more than they "think" we can, even when we say so. That's why an entrepreneur needs to nurture and guard her self-esteem jealously. It is also why you must be willing to think VERY big, in a way that challenges others, and forces you to commit yourself the more.


When you have a BIG goal, that is likely to impact on a large number of people, when achieved, the thought of making it happen for so many others is likely to drive you to work harder(It does me!). Of course those who think they "know" you will be quick to say you cannot do it, but the thought of proving them wrong, and showing that you CAN, will further boost your efforts.